TIDAL playback skips to next track

Support
1

I started having this issue as well today. Never had it before.

Using tidal I get 5-10 seconds of a track and then system skips to next track. I’ve changed nothing in my system.

I use rock ROCK hard wired with cat6. All end points are also hard wired.

Would appreciate any help

2

Hi @Jeremy_Hutchins ,

Thanks for reaching out!
We have a few questions/suggestions to begin troubleshooting:

  • Does the issue occur on multiple endpoints or just one in particular?
  • Can you please try to output to your ROCK’s HDMI zone (even if there is nothing connected) and verify if you get the error message there?
  • What is your network setup like? Please list the model/manufacturer of all your networking gear.
  • Does local content also have this issue or just TIDAL content? You can download a few local track samples from the 2L Test Bench (right-click on the file size → save as) if you need testing material.
  • Is there any change in behavior if you log out of TIDAL and back in?

Thanks!

1 Like
3

Hey @Jeremy_Hutchins,

I know it’s been quite some time since Noris has shared a few troubleshooting steps, but, I was wondering if they helped or, if there’s anything at all we can do :nerd_face:

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