Tidal Playback Slowdown in Roon (ref#K08Y8X)

What’s happening?

· I'm noticing slowness when using the Roon App or Roon ARC

Describe the issue

Roon is incredibly slow playing tracks from Tidal. I spent a while without Tidal and was just playing tracks from my NAS box, which was great. As soon as I re-enabled Tidal, everything slowed down to a crawl - not just playing tracks, but navigating around between tracks and playlists. My Roon core is connected directly to my router, as is my Lumin streamer so WiFi should not be the cause of the slowness. Any ideas what might be causing this or where to go to look at any logs that may be generated please?

Describe your network setup

Virgin Media SuperHub 5 in modem mode, Netgear Orbi running DHCP as a router. My Roon Core is connected directly to the Orbi, as is my streamer - a Lumin U1 Mini

Done both of those, didn’t make any difference

Hello @Bob_Findlay ,

Thanks for reaching out. I’ve activated diagnostics for your Roon Server and can confirm that the logging reached our server. Reviewing the logs, it looks like you had a buffer of 100% when the issue happening, so the problem seems to be the stream reaching from your Server → Lumin. Is the Lumin connected directly to the main Orbi or to a satellite? Can you try to reboot the Lumin as well?

Hi… thanks for looking. The Lumin is connected to the main Orbi router, not a satellite.
Couple of things that may or may not be important:
The Nucleus is upsampling to DSD128
I’m have been playing from a playlist with ~1.7k tracks (I know!)

I’ll reboot the Lumin and let you know how it goes

Hi @Bob_Findlay,
Has there been any improvement since rebooting your Lumin?