Tidal Playback Slowdown in Roon (ref#K08Y8X)

Support
1

What’s happening?

· I'm noticing slowness when using the Roon App or Roon ARC

Describe the issue

Roon is incredibly slow playing tracks from Tidal. I spent a while without Tidal and was just playing tracks from my NAS box, which was great. As soon as I re-enabled Tidal, everything slowed down to a crawl - not just playing tracks, but navigating around between tracks and playlists. My Roon core is connected directly to my router, as is my Lumin streamer so WiFi should not be the cause of the slowness. Any ideas what might be causing this or where to go to look at any logs that may be generated please?

Describe your network setup

Virgin Media SuperHub 5 in modem mode, Netgear Orbi running DHCP as a router. My Roon Core is connected directly to the Orbi, as is my streamer - a Lumin U1 Mini

3

Done both of those, didn’t make any difference

5

Hello @Bob_Findlay ,

Thanks for reaching out. I’ve activated diagnostics for your Roon Server and can confirm that the logging reached our server. Reviewing the logs, it looks like you had a buffer of 100% when the issue happening, so the problem seems to be the stream reaching from your Server → Lumin. Is the Lumin connected directly to the main Orbi or to a satellite? Can you try to reboot the Lumin as well?

6

Hi… thanks for looking. The Lumin is connected to the main Orbi router, not a satellite.
Couple of things that may or may not be important:
The Nucleus is upsampling to DSD128
I’m have been playing from a playlist with ~1.7k tracks (I know!)

7

I’ll reboot the Lumin and let you know how it goes

8

Hi @Bob_Findlay,
Has there been any improvement since rebooting your Lumin?

9

Hi @Daniel … briefly for a bit, but listening again this morning (10:15am 3rd November) it’s slowed right down again, and just had a few drop outs.

10

Maybe I’m just being impatient though :grin:
What does 100% buffer on the Lumin actually mean?

11

Hi @Bob_Findlay ,

A 100% buffer means that the relevant part of the track was downloaded to the Roon Server, the next step is for it to be sent to the endpoint, and this is the point of failure (between Server and Lumin).

Does the same issue happen if you eliminate these two variables (no upsampling + try a smaller playlist)?

12

Hi there… it doesn’t make any difference I’m afraid. Disabled upsampling and am just playing an album and Roon is still super slow whenever Tidal is enabled. If I disable Tidal then performance is back to what I’m used to.

13

Right… went full network engineer mode and turned EVERYTHING off and on again, in the correct order. SO far things are behaving… I’ll keep you updated :crossed_fingers:

14

Hi @Bob_Findlay,
Great we’re glad things have been working for you! I’ll mark this thread as solved. It’ll remain open for 2 more days in case the problem isn’t actually fixed.

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