TIDAL Playlist not loading since yesterday

[IRA_M]

Core Machine (Operating system/System info/Roon build number)
Lenono T460s
Windows 10
Roon 1.9 bluid 416

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

WiFi Router TP link Archer C8

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

USB

Description Of Issue

I starter a trial yesterday and added my TIDAL account but my playlists are empty and still not loading today.

[noris]

Hi @IRA_M,

Welcome to the community. Can you please let me know if logging out of TIDAL and back in via Roon Settings -> Services has any change in behavior? What if you reboot the Core, does that help?

Also, can you confirm that these playlists have tracks associated with them in the TIDAL app itself? You can use the TIDAL web browser if you do not have the TIDAL app installed on this machine (Listen.TIDAL.com)

[IRA_M]

No change after logging out/in.

Yes, the Playlists have tracks, as you can see in the images

[noris]

Hi @IRA_M,

Thanks for giving the logout/login a try. Let’s see if clearing the TIDAL cache helps with this issue and to do so you can:

• Exit out of Roon
• Find and open your Roon database
• Navigate to Roon/Cache
• Move the contents of the /Cache folder elsewhere, like your desktop
• Try restarting Roon and verify if the issue still occurs

Does this help?

[IRA_M]

great, this solved the issue.

Thanks a lot