August 9, 2019, 4:49pm
Core Machine (Operating system/System info/Roon build number)
Roon 1.9 bluid 416
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
WiFi Router TP link Archer C8
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Description Of Issue
I starter a trial yesterday and added my TIDAL account but my playlists are empty and still not loading today.
August 9, 2019, 5:01pm
Welcome to the community. Can you please let me know if logging out of TIDAL and back in via
Roon Settings -> Services has any change in behavior? What if you reboot the Core, does that help?
Also, can you confirm that these playlists have tracks associated with them in the TIDAL app itself? You can use the TIDAL web browser if you do not have the TIDAL app installed on this machine (
August 9, 2019, 5:15pm
No change after logging out/in.
Yes, the Playlists have tracks, as you can see in the images
August 9, 2019, 6:13pm
Thanks for giving the logout/login a try. Let’s see if clearing the TIDAL cache helps with this issue and to do so you can:
Exit out of Roon
Find and open your Roon database Navigate to
Move the contents of the
/Cache folder elsewhere, like your desktop
Try restarting Roon and verify if the issue still occurs
Does this help?
August 9, 2019, 6:20pm
great, this solved the issue.
Thanks a lot
August 11, 2019, 6:20am
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