Tidal playlist not synced completely

[Wouter]

@support
Hi!

Currently I’m running Roon in a temporary setup. Roon is running from my desktop (windows 10, 64bit, AMD2600X w 16gb RAM) and I mainly access music via my TIDAL HIFI subscription.

I would like to make local copies of my Tidal playlists, so I can update them via Roon from now on.
BUT…

The playlist I use the most counts 315 tracks in TIDAL and 261 in Roon. It is not random songs missing, but the 54 latest additions to the playlist. Steps I tried:
-Sync TIDAL in Roon via sync-button and settings menu.
-Log off/on TIDAL in Roon.
-Rename playlist in TIDAL > name-change got through to Roon immediatly, but tracks still missing.
-Add track to other playlist in TIDAL > sync Roon > track also not showing.

As far as I can guesstimate my TIDAL playlists were only synced when I installed Roon (end Oct '18).

[ged_hickman1]

Try clearing the Tidal cache. Instructions are in 2nd part.

Trying to Clear Tidal Cache

I am trying to clear my Tidal Cache using the instructions which must be here: https://community.roonlabs.com/t/how-do-i-clear-my-tidal-cache/4010 but I get a “Sorry, you don’t have access to that topic” message when I go to that link. How might I get these instructions? Thanks. @support

[Wouter]

Thanks so much! That solved it!

I do hope Roon will clear the cache automatically from now on…

[ged_hickman1]

I’ve been using roon a while now and haven’t had to do this. so hopefully you will be OK in future.