Tidal playlists and What's New not loading on Roon (ref#B4MUQ2)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· My tidal on Roon doesn’t load Playlist and What’s New

Tell us about your home network

· A apple Mac mini only for Roon connect with Ethernet, and with Cambridge router to Mission Cyrus amplifier

2

Hello @Jeroen_Damsma ,

Thanks for reaching out. Can you please share a few screenshots of the current behavior? You can try to clear your TIDAL cache by using the following instructions:

  • Exit out of Roon/RoonServer (from the taskbar)
  • Find and open your Roon database
  • Navigate to /Library/RoonServer/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs
3

Hello @Jeroen_Damsma,

Just checking in on this. Were you able to grab a few screenshots of the current behavior and try clearing the TIDAL cache by exiting Roon or RoonServer, opening your Roon database, and moving the contents of the /Library/RoonServer/Cache folder elsewhere before restarting? Let us know what you found, thanks.

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5

So I try to get in my Mac mini true remote control with iPad. I don’t have a screen or board. It’s hard to get to the library

6

So I’m now in my library folders and there is no Roon folder?

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8

Hello @Jeroen_Damsma,

Thanks for reaching out to our support.

After reviewing your log files, we’ve identified a few synchronization errors with TIDAL which suggest that your local database is relying on corrupted or outdated cached data. This is likely why your Playlists and “What’s New” sections aren’t updating correctly.

To resolve this, we recommend a “fresh start” for your TIDAL cache. Please follow these steps exactly:

  1. Sign out of TIDAL in the Roon Settings -> Services.
  2. Fully exit Roon and RoonServer from the macOS menu bar (ensure the icon is no longer visible).
  3. To quickly locate your RoonServer directory, open the Terminal app and run the following command: for p in "$HOME/Library" "/Library" "/Applications" "/Users"; do find "$p" -type d -name "RoonServer" -print -quit 2>/dev/null && break; done
  4. Once you have the path, navigate to that folder and locate the Cache folder.
  5. Delete the contents of the Cache folder (or move them to your desktop temporarily).
  6. Restart RoonServer, sign back into TIDAL, and let it perform a fresh sync.

    Also, we’d recommend updating the Roon App on your iPhone to keep everything in sync an up to date.

    Let us know, please, if deleting the cache helps to restore TIDAL access.

    Thanks.