TIDAL playlists not appearing in Roon (ref#YG9H5Y)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Playlists marked as a favorite in my TIDAL account no longer appear in my Playlists in Roon

Describe your network setup

Roon ROCK on an intel NUC, everything on ethernet

1 Like
3

Hello @razzi,

Thank you for reaching out to Roon support.

By any chance, have you tried rebooting your NUC and checking the behavior again?
We’ve seen a few similar reports where a simple reboot resolved the issue.

Let us know how it goes!

4

I’ve already tried that a few times, but that didn’t work for me.

6

Hello @razzi,

Thank you for the update.

I’ve gone ahead and enabled diagnostics on your account. From the logs, we can see that the sync completed successfully. Could you kindly confirm whether the information below matches the actual content in your Tidal account?

04/22 03:54:24 Info: [tidal/storage] Library for userid xxxxxxxxxxx has:
04/22 03:54:24 Info: [tidal/storage] 123 albums
04/22 03:54:24 Info: [tidal/storage] 13 favorite playlists
04/22 03:54:24 Info: [tidal/storage] 15 playlists
04/22 03:54:24 Trace: [tidal/storage] sync completed successfully in 416ms

Additionally, would you mind sharing a screenshot of your Tidal and Roon libraries so we can compare?

Kind regards,
Vadim

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9

All my tidal playlists aren’t syncing either.
I’ve rebooted the server.
I’ve 6 tidal playlists in Roon but 13 in Tidal itself.

1 Like
10

Hi @razzi, @ged_hickman1,

Thank you for the report. We’ve escalated this case to development - diagnostics from RoonServer show Roon resyncing with Tidal but consitently returning the six playlists you’ve mentioned.

@razzi, logs show a similar pattern in your case. Roon requests the information from Tidal’s API, but still returns an inconsistent number of playlists. We’re investigating diagnostics further to determine the best course of action and whether this will require any work on the developer’s side. In the meantime, please try signing out of both Roon, and also your Tidal account from their accounts page, then opening Roon and forcing a resync.

We’ll respond with more information as soon as its available. Thank you for your ongoing patience.