Tidal songs not available

Janisw08 · March 13, 2020, 11:37pm

Core Machine (Operating system/System info/Roon build number)

Roon Rock 1.7 On NUC8 i5

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Ethernet line between room rock

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Description Of Issue

I received an error on tidal saying “track not available on tidal” and tried to sign out and re log into the room remote services settings. When I do that the menu to login disappears for tidal quickly on screen. Qobuz and Dropbox login windows are fine.

dylan · March 16, 2020, 11:33am

Hi @Janisw08,

What remote device are you using? Can you confirm that your Core and remote devices are all on the latest version (B528)?

Janisw08 · March 16, 2020, 5:13pm

I am using iphone 11 pro with Roon Remote v1.7.00528 (Roon versionn 1.7 build 528) and Roon Rock build 500

dylan · March 17, 2020, 3:56pm

Hi @Janisw08,

It looks like ROCK needs to be updated here. Can you go to Settings > About and let us know if you’re seeing an update available?

Janisw08 · March 17, 2020, 4:09pm

I have been trying to update it for weeks, however, when I go to settings>about it gets stuck on “checking for an update”

dylan · March 17, 2020, 8:51pm

Hi @Janisw08,

Can you navigate to the Web UI and restart the device? After that can you check the update again?

Janisw08 · March 18, 2020, 5:30pm

Yes, was able to reboot, update, and everything is working afterwards. You can close the ticket, thank you!

system · March 20, 2020, 5:30am

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