Tidal track has no sound in Roon (was working before Tidal upgrade)

Support
1

Core Machine (Operating system/System info/Roon build number)

MacMini running macOSSierra 10.12.6. Roon version 1.7 build 610

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Spectrum Ethernet

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Mytek

Description Of Issue

We rebooted macMini, reset Mytek and confirmed Tidal does play with no issues when played without going thru Roon. When TIDAL track is selected in Roon, it shows that track is playing, but no sound.

3

Hello @sunjoo_ok, and welcome to the community! Could you please try playing through another output in Roon (such as the built-in speakers of your mac) and let me know if you have the same issues with these TIDAL tracks? Also, are you having this issue with local content?

4

Thanks for your suggestions. We reconnected all components and issue is resolved. This issue can be closed.

1 Like
5

Hello @sunjoo_ok, that’s awesome news! Please let us know if you need further assistance in the future.

6

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