Tidal tracks missing in Roon library post-update (ref#MXAGQ8)

[sunjae]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Hi. After updating roon server, I am only seeing a small part of my Tidal tracks in the library. I have about 1600 tracks in my Tidal library, but only see 204 tracks in Roon. Things I have tried are: 1) Re-sync library in settings / services, 2) reset database, logout, reboot nucelus one, and log back in, 3) try a new roon server (on my pc, rather than nucleus), and none of them have worked. This is greatly impacting my roon experience. Any suggestions on how to fix this would be appreciated.

Describe your network setup

Nucleus one, and Windows PC connected to xFinity gateway.

[Suedkiez (Just a fellow user like you)]

There is a known Tidal sync issue:

Tidal content not synchronizing in Roon [Early Access Roon build avaliable for testing]

just moved to lifetime subscription and bought nucleus one. After some serius money spend I lost 60% of albums from tidal!

[noris]

Moved post to the tracking thread, please see update here:

Tidal content not synchronizing in Roon [Early Access Roon build avaliable for testing]

I’m having the same problem. I believe it’s an issue with users on Tidal because when I add the same song from the Qobuz album it does get added to my Roon library.