Tidal tracks skip after 30 seconds in Roon (ref#XQ71L5)

[Martin_Edelman]

What best describes your playback issue?

· Roon skips entire tracks in my queue

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· IPADs controlling Roon with new Nucleus as the Roon Core

Describe the issue

Individual tracks pay 30 seconds and then skips to the next track and either plays 30 seconds or immediately skips to the next track and then says too many failures. I went into Tidal application outside Roon and everything is fine. QOBuz is fine and my music on a NAS is fine. My problem is strictly with Tidal via Roon.

Describe your network setup

Router is Netgear Nighthawk AXE 7800, Modem is Verizon FIOs, TP Link Switch 24 ports TL SG1024 D

[AceRimmer (Smoke me a kipper, I'll be back for breakfast!)]

I know you say you have logged out of Tidal but this is a classic case of Roon not recognizing you as being logged into the streaming service.
Log out of Tidal inside of Roon, restart your Roon server and then log back into Tidal inside of Roon again.

Oh and Roon only supports full paid Tidal membership levels, free subscription will not work.

[Martin_Edelman]

Thank you AceRimmer
It worked.
Very helpful. You are an Ace!