Tidal tracks won’t play anymore

Support
1

Core Machine (Operating system/System info/Roon build number)

Roon version 1.7 (build 511) on HP Omen laptop running Windows 10, Intel Core i7-770HQ CPU @ 2.1 GHz

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Apple AirPort Extreme Router connected to system via Ethernet. Music library stored on USB hard drive attached to laptop.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Apple Airport Exterme connected to Simaudio Moon 780D V2 via Ethernet

Description Of Issue

About a week ago I began having difficulty playing Tidal tracks. The first 2-3 Tidal tracks in a playlist play fine but then subsequent Tidal tracks get hung up and won’t play. I have no issues playing tracks off my USB hard drive.

3

Hi @Kerry,

Does the same behavior occur if you play directly to System Output of the Core machine instead of the Simaudio?

4

Strange, the issue seems to have resolved itself after the latest iPad software update. After restarting everything I haven’t been able to replicate the issue.

5

Hi @Kerry,

I’m glad that things are working for you now! Please feel free to reach out if you ever have any other questions or issues. Happy listening :headphones:

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