Tidal won't login in services

Support
1

Roon Core Machine

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

Tidal won’t login in services.

Skærmbillede 2021-10-13 kl. 15.38.25
Skærmbillede 2021-10-13 kl. 15.38.251190×540 39.5 KB

Skærmbillede 2021-10-13 kl. 15.38.55
Skærmbillede 2021-10-13 kl. 15.38.552880×1798 250 KB

2

I believe there is a certain file in Roon’s data base which you will have to delete.

Do a search on here and you’ll find it. I’ve seen it plenty times before.

1 Like
3

Hey @Boris_Stig_Jensen,

I am so sorry we’re only getting back to you today — it’s been too long :pensive:

If you still need to clear the TIDAL cache (as @RBO suggested - thx :pray: ), the instructions are here:

  • Exit out of Roon
  • Find and open your Roon database
  • Navigate to /Library/Roon/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs

Thanks a lot :nerd_face: