Our team is currently investigating this issue and we are working to resolve it as soon as possible. I’ll be sure to keep everyone updated as we have more information here. Please accept our apologies for the inconvenience!
In the meantime, you can find your TIDAL content by using Focus to choose TIDAL content only:
I have the same problem as well, everything was working fine till I updated Roon to the latest build.
I opened ticket without realizing this was already here, this was my post below. I am happy to hear its not just me because I know its not my network or computer now.
"Hello,
That is correct, my Favorites are just not loading everything else loads dispite getting an error that says:
“Error loading Page, check you network connection”
I have tried clearing the cash folder in local app data. I reinstalled Roon a bunch of times, I tried connecting to Tidel via a different browser and the Roon remote. I also changed my DNS servers on my local host and router. I updated the firmware on my switch and firewall, still no go.
Qobuz works fine, my playlists from Tidel show up too, everything works but I get that error and my Favorites page from Tidel will not load.
I even reinstalled Chrome and Firefox too. Tidel works fine from the app itself too.
I also tried disabling my firewall and AV software.
Not sure what the issue is here but it seems others have had the same problem in the past. However it does not seem they found solution as well."
Same just started happening to me after 2 years of trouble-free performance. It is only Tidal favourites won’t load. Tidal rising etc work fine. All favourites still there in the Tidal app.
Rebooting (Antipodes) Core, reinstalling (android) Roon, signing out of Tidal and back in haven’t made any difference.
What next?
Roon does not load Tidal in “your favorites”. Neither albums, artists nor tracks.
Tried logging out and in. rebooted PC. Nothing helped. Worked for 1.5 years. Problem started two days ago.
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Orbi AC3000 router andTP-Link ethernet switch
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Sonore ultraRendu and ifi Pro iDSD DAC with a USB connection
Description Of Issue
For some reason, Roon stopped loading my Tidal “favorite” albums. That page, upon selection, says “failed to load”. I checked on the Tidal app, and they’re all still there on Tidal. They’re just not loading on Roon. Ive even logged out of my Tidal account on Roon, and then logged back in. Nothing. I rescanned my hard drive through Roon, and it hasn’t changed. Any ideas?
We just released Roon 1.7 Build 555 to address this issue. We appreciate your patience as we’ve worked to resolve this! You can read more about this here:
Note that if you don’t see the update just yet it should be available very soon for you