Track not playing correctly to one zone

Support
1

Roon Core Machine

Mac mini M1 8GB (M1 2020 macOS Big Sur 11.5.1)
Local storage on 2TB USB drive directly connected to core

Networking Gear & Setup Details

BT Home Hub 5 / BT Ethernet gigabit switch (core connected here) / Netgear 8 port gigabit switch (Primare NP5 Prisma Mk2 and Denon AV amp connected here)

Connected Audio Devices

Primare NP5 Prisma Mk2 endpoint (wired ethernet)
Denon AVC-X4700H AV amp with Airplay enabled as endpoint (wired ethernet)
also (not affected by this query):
Bryston BDP-1USB / Marantz NA-11S1 DAC (wired)
iFi Zen Stream / Marantz HD-DAC1 (wi-fi)

Number of Tracks in Library

46,108 tracks
No streaming services at the moment

Description of Issue

Experiencing strange behaviour with one track playing over the Primare - Nina Simone’s Blue Prelude on The Amazing Nina Simone - FLAC download from Qobuz download store. The track plays for about 12 seconds on the Primare and then hangs - no error messages in Roon, no skip to the next track - Roon just seems to go into Pause. FLAC file plays okay locally on Mac speaker in QuickTime player. Confused, re-downloaded as WAV from Qobuz with same effect. Track also plays correctly in Roon over Airplay to the Denon, Somewhat perplexed and advice would be welcome on troubleshooting actions to take. Denon and Primare are connected to the same ethernet switch (BT hub > Netgear switch behind HomeTheater rack > BT switch in my office where the core is connected. Mac is only used for Roon and very occasional web surfing. Thanks @support

2

This is also happening with Track 2 of the same album - but seems to play ok after that.

4

Hey @Malcolm_Percival,

Thanks for taking the time to write in! To confirm, you are still only seeing this issue occur when streaming this particular track over the Primare NP5 Prisma Mk2?

The first thing to check would be the latest firmware for this endpoint. Please ensure you’re up to date in that area.

With that, I would also give your router, core, and endpoint a hard reboot and check if the issue still occurs.

Lastly, please provide a timestamp of when you play the track and when the issue occurs (including date and time.) From there, our team will enable diagnostics on your account and will be able to check your account at the specific time of the issue.

I’ll be monitoring this thread for your reply :+1:

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