Track playback and album addition delay from Tidal and local library (ref#85UPKH)

Support
1

What app are you having the slowness issue with?

· Roon

What kind of performance/speed issue are you experiencing?

· Tracks take a long time to play

Please try to reboot your Roon Server

· Yes, rebooting helps, but the issue returns after some time

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· Issue happens on multiple remotes

Router Domain Name System (DNS) change

· I don't know how to do this

What is the operating system of your Roon Server host machine?

· Roon on a NAS (Synology, QNAP, ASUSTOR)

Timestamp of issue occurrences

· July 10, 2026 8:00 PM

Describe the issue

Playing a track whether from Tidal or my local library (Synology NAS) can take almost 30 seconds. The same slow behavior exists when adding an album to my library.

Describe your network setup

Xfinity XB8 Modem/Router

2

2.70 server and remotes (iPadOS and macOS). Restarting the server (Container Manager on Synology) temporarily resolves this but issue will return overtime. I’m not even close to consuming significant system resources. Additionally, I will get “file not found” errors when removing something from my Library, and will have to go to the Tidal app in macOS to remove an album and then restart my server again.

Also at 12:30 PM July 11 if checking logs