Tracks and artists not saving to library (ref#G823R2)

What’s happening?

· Other

How can we help?

· I'm having trouble adding music to my library

Other options

· Other

Describe the issue

Having an issue with tracks and thereby artists not saving to my library.

Edit #1: So this seems to be an issue related to Tidal. When I choose a track from Qobuz it does add normally but when I choose that same track from Tidal it doesn’t add.

When I select the track I then navigate to the 3 dots and click add to library. I get a response added to library but the track doesn’t actually add to my library and the artist doesn’t add either. I can navigate out of that artist and go back to the same track and it allows me to add it again. If I navigate to either tracks in my library or artists the track nor the artist are there. I’m at a loss on how to fix this. I’ve tried rebooting my Roon server and cleaned it up in library maintenance. I did a test and cleaned my library and tried adding a track to library. Then went back to library maintenance and it now shows 1 deleted file. It’s as if the tracks are automatically deleting from my library after I’ve added them. Also since the tracks don’t save to library the artists don’t either. I’ve also noticed that when I save an entire album the tracks and artist does save to my library but not when individual tracks are saved. If I then delete that same album, the tracks and artist have now been removed from the library. So it seems to be an issue with individual tracks not saving. How do I fix this?

Describe your network setup

Mac Mini M4

A long shot; but do you see anything when you go to Settings > library > Skipped files?

Hi. I did check that upon your suggestion and there’s nothing there, no files were skipped. There’s definitely a connection to library maintenance and deleted files because every time I add a single track the clean up deleted file section in library maintenance goes up by 1. Individual tracks are automatically deleting when added but not when a whole album is added. Also as previously mentioned artists also don’t save to library when this occurs.

There is a known issue with Tidal syncing. See here:

A post was merged into an existing topic: Tidal content not synchronizing in Roon [Ticket in]

Moving the discussion over to: