Tracks skip unexpectedly when using Qobuz with Roon (ref#VAH4HM)

Hi @Paul_Flanagan,

Diagnostic logs show some of the track failures to which you’re referring.

In some cases, you’re encountering a known issue with the Qobuz API’s third-party content deliver network serving Roon. We’re working directly with the Qobuz team as they work to resolve this problem.

https://community.roonlabs.com/t/roon-wont-play-certain-tracks-from-qobuz-gets-stuck-on-progress-bar-ref-k9xyo0-partially-resolved-qobuz-backend-issue/317491/

In other cases, the Qobuz servers are refusing to serve the request content, possibly because your Qobuz account tier is not authorized to play that particular file format, or because Qobuz is in the process of replacing the underlying object in their catalog.

Are you able to share the name of a track that failed to play over the weekend?

We noticed you have a Roon trial; please let us know if you require additional time on your trial period to allow for troubleshooting.

We’ll watch for your response. Thank you!