Tracks Stopping Unexpectedly with "Load Too Slow" Error (ref#1WP17X)

What best describes your playback issue?

· Music stops playing unexpectedly

Is there a specific error message you see? If so, please select from the following options:

· Other

Please try to reboot your Roon Server and check to see if this helps.

· Rebooting my Server had no effect, the issue remains

Are you having an issue with a single Zone or multiple Zones?

· I'm having playback problems with all my Zones.

Does the issue happen with local library music, streaming service music, or both?

· I only have local library music, so I can't test streaming service music.

Where is your local content stored?

· On the same machine where RoonServer is running, USB drive

If you move the content from your NAS to a local storage location, do you still experience issues with playback?

· The issue happens for both the NAS storage location and on the secondary storage location

Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?

· No, lower sample rates are still affected

What are the make and model of the affected audio device(s) and the connection type?

· the system output and Macbook Apple M1 Pro and Lacie 18TB

Describe the issue

my tracks stop unexpectedly with the error that the load is too slow.

Describe your network setup

I have a MacBook with a Lacie harddrive

Hi @Martijn_van_Oorschot,

Thanks for taking the time to share your report! We’re not able to connect to your Roon Server, could you please reproduce the issue, share the specific track name, and then use the directions found here and send over a set of logs to our File Uploader?

We’ll be on standby for your reply :+1:

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