Tracks zoom by and nothing plays BT headset

Support
1

Core Machine (Operating system/System info/Roon build number)
Sonictransporter i5 Roon 1.70(build 171)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Between desktop and Roon server there are two switches: Netgear GS8008 and Uptone Audio EtherRegen

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Jabra 85h BT headset connected to Windows 10 desktop running Roon client

Description Of Issue
Hi, to @support or someone who can point at a solution,

When I try to play an album on a Jabra 85h BT headset locally connected to my Windows 10 desktop running Roon client, tracks zoom bybut nothing is played. The Jabra 85h appears as a zone. Previously, many Roon releases and other changes, I used to be able to play music on the same headset.

Here is the Roon diagnostic log when playing just one track:

01/05 10:28:19 Trace: [rnet/RnetJsonClient] GOT NONFINAL {"status": "DeviceAdded", "device": {"device_id": "{0.0.0.00000000}.{782ae8a3-052c-4448-b411-783dfce1c977}", "type": "wasapi", "name": "Jabra Elite 85h Hands-Free AG Audio", "config": {"unique_id": "820ef86a-916e-5871-9d31-b7c2c231db1e", "output": {"type": "wasapi", "exclusive_mode": true, "device": "{0.0.0.00000000}.{782ae8a3-052c-4448-b411-783dfce1c977}", "name": "Jabra Elite 85h Hands-Free AG Audio", "force_max_volume": false}, "volume": {"type": "wasapi", "exclusive_mode": true, "device": "{0.0.0.00000000}.{782ae8a3-052c-4448-b411-783dfce1c977}"}, "external_config": {}}}}
01/05 10:28:19 Info: [raatserver] GOT DEVICE 8499ae1a-2a23-49e6-b5e0-ccee02f09ce0::{0.0.0.00000000}.{782ae8a3-052c-4448-b411-783dfce1c977} Type=wasapi Name=Jabra Elite 85h Hands-Free AG Audio
01/05 10:28:19 Trace: [push] restarting connection (Unable to read data from the transport connection: interrupted.)
01/05 10:28:19 Trace: [push] retrying connection in 96200ms
01/05 10:28:19 Trace: [rnet/RnetJsonClient] SENT {"request":"enable_device","device_id":"{0.0.0.00000000}.{782ae8a3-052c-4448-b411-783dfce1c977}","subscription_id":"8"}
01/05 10:28:19 Trace: [rnet/RnetJsonClient] GOT NONFINAL {"status": "DeviceChanged", "device": {"device_id": "{0.0.0.00000000}.{782ae8a3-052c-4448-b411-783dfce1c977}", "type": "wasapi", "name": "Jabra Elite 85h Hands-Free AG Audio", "discovery_data": {"vendor": "N/A", "tcp_port": 55551, "unique_id": "820ef86a-916e-5871-9d31-b7c2c231db1e", "version": "N/A", "raat_version": "1.1.38", "model": "N/A", "protocol_version": "3"}, "config": {"unique_id": "820ef86a-916e-5871-9d31-b7c2c231db1e", "output": {"type": "wasapi", "exclusive_mode": true, "device": "{0.0.0.00000000}.{782ae8a3-052c-4448-b411-783dfce1c977}", "name": "Jabra Elite 85h Hands-Free AG Audio", "force_max_volume": false}, "volume": {"type": "wasapi", "exclusive_mode": true, "device": "{0.0.0.00000000}.{782ae8a3-052c-4448-b411-783dfce1c977}"}, "external_config": {}}}}
01/05 10:28:19 Info: [raatserver] [Jabra Elite 85h Hands-Free AG Audio] connecting (attempt 1)
01/05 10:28:19 Trace: [Jabra Elite 85h Hands-Free AG Audio] [raatclient] Initializing RAAT session
01/05 10:28:19 Trace: [Jabra Elite 85h Hands-Free AG Audio] [raatclient] Loading script raat.dat:base.lua as module base [1088 chars]
01/05 10:28:19 Trace: [Jabra Elite 85h Hands-Free AG Audio] [raatclient] Loading script raat.dat:dkjson.lua as module dkjson [22416 chars]
01/05 10:28:19 Trace: [Jabra Elite 85h Hands-Free AG Audio] [raatclient] Loading script raat.dat:protocol.lua as module protocol [2045 chars]
01/05 10:28:19 Trace: [Jabra Elite 85h Hands-Free AG Audio] [raatclient] Loading script raat.dat:roon_tcp.lua [43475 chars]
01/05 10:28:20 Trace: [rnet/RnetJsonClient] GOT NONFINAL {"status": "Success"}
01/05 10:28:20 Trace: [Jabra Elite 85h Hands-Free AG Audio] [raatclient] RAAT Session initialized in 64ms
01/05 10:28:20 Trace: [Jabra Elite 85h Hands-Free AG Audio] [raatclient] SENT [2]{"request":"info"}
01/05 10:28:20 Trace: [Jabra Elite 85h Hands-Free AG Audio] [raatclient] SENT [3]{"request":"set_client_type","client_type":"Roon"}
01/05 10:28:20 Trace: [Jabra Elite 85h Hands-Free AG Audio] [raatclient] GOT [2] {"transport":{"info":[],"is_supported":false},"output":{"supported_formats":"","info":{"config":{"name":"Jabra Elite 85h Hands-Free AG Audio","exclusive_mode":true,"device":"{0.0.0.00000000}.{782ae8a3-052c-4448-b411-783dfce1c977}","force_max_volume":false,"type":"wasapi"}}},"platform":{"os":"windows"},"flags":{"has_write_chmap":true},"source_selection":{"info":[],"is_supported":false},"volume":{"info":{"config":{"type":"wasapi","device":"{0.0.0.00000000}.{782ae8a3-052c-4448-b411-783dfce1c977}","exclusive_mode":true}},"is_supported":true},"info":{"unique_id":"820ef86a-916e-5871-9d31-b7c2c231db1e"},"status":"Success"}
01/05 10:28:20 Trace: [raatserver] [Jabra Elite 85h Hands-Free AG Audio] connected
01/05 10:28:20 Info: [transport] creating endpoint for raat device 820ef86a-916e-5871-9d31-b7c2c231db1e
01/05 10:28:20 Trace: [Jabra Elite 85h Hands-Free AG Audio] [raatclient] SENT [4]{"request":"subscribe_transport"}
01/05 10:28:20 Trace: [Jabra Elite 85h Hands-Free AG Audio] [raatclient] SENT [5]{"request":"subscribe_controls","controller_id":"0a293e96-03e7-42e3-84e4-8d9a0340eb6e"}
01/05 10:28:20 Trace: [dspengine] created new dsp config {"version":3,"items":[{"type":"bs2b","enabled":false},{"type":"parametric_equalizer","enabled":false},{"type":"audeze_presets","enabled":false}]}
01/05 10:28:20 Trace: [Jabra Elite 85h Hands-Free AG Audio] [raatclient] GOT [3] {"status":"Success"}
01/05 10:28:20 Trace: [transport/audeze] picking preset lowlatency
01/05 10:28:20 Trace: [transport/audeze] picked null preset!
01/05 10:28:20 Trace: [Jabra Elite 85h Hands-Free AG Audio] [raatclient] GOT [5] {"controls":{"volume":{"type":"number","max":100.0,"value":44,"step":1.0,"mute":false,"info":{"config":{"type":"wasapi","device":"{0.0.0.00000000}.{782ae8a3-052c-4448-b411-783dfce1c977}","exclusive_mode":true}},"min":0.0}},"action":"Changed","status":"Success"}
01/05 10:28:20 Trace: [zone Jabra Elite 85h] Loading
01/05 10:28:20 Trace: [zone Jabra Elite 85h] Suspend
01/05 10:28:20 Info: [zone Jabra Elite 85h] Canceling Pending Sleep
01/05 10:28:20 Trace: [Jabra Elite 85h] [zoneplayer/raat] Endpoint Jabra Elite 85h Hands-Free AG Audio Initial State: Idle
01/05 10:28:20 Info: [transport] created zone Jabra Elite 85h
01/05 10:28:20 Info: [transport] with endpoint Jabra Elite 85h Hands-Free AG Audio (23:1:820ef86a-916e-5871-9d31-b7c2c231db1e) [IsAvailable=True]
01/05 10:28:20 Trace: [zone Jabra Elite 85h] Loaded Queue=291 Tracks Swim=Inactive AutoSwim=True Loop=Disabled Shuffle=False
01/05 10:28:22 Trace: [rnet/RnetJsonClient] GOT NONFINAL {"status": "DeviceAdded", "device": {"device_id": "{0.0.0.00000000}.{33dd2a34-846e-4e73-8ae7-ff800b8d8239}", "type": "wasapi", "name": "Jabra Elite 85h Stereo"}}
01/05 10:28:22 Info: [raatserver] GOT DEVICE 8499ae1a-2a23-49e6-b5e0-ccee02f09ce0::{0.0.0.00000000}.{33dd2a34-846e-4e73-8ae7-ff800b8d8239} Type=wasapi Name=Jabra Elite 85h Stereo
01/05 10:28:29 Trace: Successful POST response from https://push.roonlabs.com/push/1/connect
01/05 10:28:29 Trace: [push] connecting to 35.185.75.137:9200
01/05 10:28:30 Trace: [push] connected
01/05 10:28:33 Info: [stats] 5036mb Virtual, 2323mb Physical, 913mb Managed, 0 Handles, 73 Threads
01/05 10:28:40 Info: [library/albumdetails] Created album details screen for LibraryAlbum[2389807, Klaus Nomi - Essential Klaus Nomi]
01/05 10:28:40 Info: [library/albumdetails] 79004d5730303032353535353435, 3e019617d8639e73bf42a237ebba084fe43e, be00363331383839
01/05 10:28:40 Trace: [dbperf] flush 0 bytes, 0 ops in 1 ms (cumulative 615272983 bytes, 278717 ops in 100877 ms)
01/05 10:28:40 Trace: [music/query] performing album query
01/05 10:28:40 Trace: [music/query] query returned 1 Sooloos.Broker.Api.AlbumLite(s)
01/05 10:28:40 Trace: [music/query] performing album query
01/05 10:28:40 Trace: [music/query] query returned 0 Sooloos.Broker.Api.AlbumLite(s)
01/05 10:28:40 Debug: [easyhttp] [201] POST to https://metadata.roonlabs.net/1/albums/translate?c=tidal-mx returned after 75 ms, status code: 200
01/05 10:28:40 Info: [library/albumdetails] found 0 streaming service alternates
01/05 10:28:40 Debug: GET /image/vtlbaaaa.1024.jpg
01/05 10:28:41 Debug: [easyhttp] [202] POST to https://metadata.roonlabs.net/1/works/translate?c=tidal-mx returned after 218 ms, status code: 200
01/05 10:28:41 Debug: [easyhttp] [203] GET to https://discover.roonlabs.net/1/albums/121:0:MW0002555545/recommended/albums?profileId=44dff8dd-7643-4a32-b700-e1e01e4dea12&count=30&c=tidal-mx returned after 296 ms, status code: 200
01/05 10:28:41 Trace: [dbperf] flush 0 bytes, 0 ops in 1 ms (cumulative 615272983 bytes, 278717 ops in 100878 ms)
01/05 10:28:48 Info: [stats] 5036mb Virtual, 2321mb Physical, 915mb Managed, 0 Handles, 73 Threads
01/05 10:29:03 Info: [stats] 5036mb Virtual, 2321mb Physical, 916mb Managed, 0 Handles, 73 Threads

Thanks.

3

Hi @Gustavo_Gabaldon,

Thanks for reaching out!

This line in the log is strange:
[Jabra Elite 85h Hands-Free AG Audio] [raatclient] GOT [2] {"transport":{"info":[],"is_supported":false},"output":{"supported_formats":""

This is the device telling us that it doesn’t support any formats.
Do you have the latest drivers for this device installed?
Does the headset work outside of Roon on the same PC?

4

Hi, it was working before with the same firmware. I upgraded the firmware in any case and a new available device appeared on Roon Audio menu: Jabra 85h Streo (the other device was Jabra High Definition. I enabled the Jabra 85h Streo device and it worked just fine.

Thanks a lot for your support. You can close this case now.

1 Like
5

Hi @Gustavo_Gabaldon,

Thanks for letting us know that the firmware update resolved the issue, this is wonderful news!
I’ll go ahead and close this thread, but if you need further assistance with Roon, please just let us know!

6

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.