Trouble accessing the core

Support
1

I am having trouble accessing the core. I was playing music with ROON last evening for six hours with no issues.This morning I tried to access ROON for another session of music and I get the message cannot find ROON core.I get this
message on both my iPad running ROON REMOTE and my desktop computer.

2

Where’s your core? Are you sure firewall settings have not changed somewhere? I’ve had macOS firewall settings change “spontaneously” and block my Macbook from my NUC-resident core.

3

More details about where your core application is running hardware etc and the network topology would help us to give some things to look at.

Also is this a new install or something that has been running for weeks or months?

Moved to Support and tagged for @support

4

Antipodes DX music server connected by ethernet to a Netgear ORBI router using cat 6 cables.My control devices are an
Imac 2014 and an IPAD AIR 2. My ORBI is connected to an ATT Gateway ( Modem/Router combo.)) Ethernet cable length is approx. 100 feet from ORBI to Antipodes DX.

5
  1. Have you checked the firewall settings on your iMac? Go to System Preferences>Security&Privacy>Firewall>Firewall Options… and make sure both Roon and RAATServer allow incoming connections.
  2. Netgear managed routers sometimes get in the way. I don’t know as much about that.
6

Have you rebooted the Antipodes?

7

has this worked before…new install or new equipment?

8

I talked to the music server manufacturer and he decided it was probably a
DNS problem with my router and I followed his suggestions. I hope this solves
the problem.