Trouble getting Roon running after core reboot

[Jesse]

Yes, I think so. This was my original reason for posting the support request:

@Jesse

When I see the database error message, the local webpage for ROCK often shows an impossible number for the time Roon server has been running. Last time it said that the operating system had been running 5 minutes, 44 seconds, while Roon server software had been running 2634 days, 17 hours, 38 minutes, 31 seconds. Typically I solve the problem by restarting the server software, but this can require a few attempts.

Restarting Roon Server does indeed correct the running time information.

Thanks for checking in on this thread.

[noris]

Hello @Jesse ,

Hope you have been well, I wanted to check in with you. Our QA team took a look over your ROCK logs and it looks like something very strange happened on May 4th. We are not aware of what this error quite means, so we are escalating this up the chain. Once we have additional feedback, we’ll reach out again, thanks!

[Jesse]

Hi @noris ,

Thanks for the update. I look forward to hearing what you find out.

Best,

Jesse

[noris]

Hello @Jesse ,

Thank you for your patience here while I’ve checked with the team on this. Looking over your logs, it looks like upon startup the time and date are wrong, they indicate 2015 instead of the actual year.

We are theorizing that perhaps your BIOS Battery is out of power and whenever you start up Roon, it is getting the incorrect time, and this might impact Roon from starting properly.

Also, can you please confirm, if you try to restart just RoonServer from the Web Interface, does the unit boot up properly?

If you have a chance to swap the BIOS battery out, please do let us know if there is any change in behavior afterward. Thanks!

[Jesse]

Thanks, @noris – I think that is the problem. I looked through the BIOS pages again and found the error message, “CMOS battery failure,” logged 1/1/15. BIOS has the correct date and time, however. Do you think it might have been a one time fault and that clearing the error message might help, or is it clear that the battery needs to be replaced?

Restarting Roon Server from the web interface works with no issues.

[Rugby (aka Daniel or Big Dan)]

Hi Jesse,

Not Noris, but, I thought I’d pop in and give my friendly fellow user comments.

@Jesse

Restarting Roon Server from the web interface works with no issues.

The CMOS battery maintains date/time and other info when the computer is powered off, once a computer is on, the date/time fixed, the information will hold until the next time you power off. Restarting the RoonServer from the interface does not power off the machine so would not cause the issue.

@Jesse

the battery needs to be replaced

I would replace the battery. If it has had a fault once, imho, it is only a matter of time.

[noris]

Hi @Jesse ,

As @Rugby mentioned, I too suggest replacing the BIOS battery as it can lead to more of these issues if not replaced.