I cannot get past the login screen - And I have been being charged for Roon but never have been able to actually sign in and play music. (I have set up accounts twice with 2 different credit cards and 2 different email addresses. Same result. My configuration: Mac Mini M2 Pro 32 GB 2003 Sonoma 14.1.2 Output device Dragonfly Cobalt DAC output on USB C from Apple Studio Display to Integrated amp Luxman L-5009X using line 2 input. This "hookup" works fine with Qobuz and with Tidal. Here is the rest of my system description: Venture (Belguim) L’Excellence speakers Dual (bi-wired) Kimber cable Luxman L-509X Integrated Internet LAN Cat5e to Small Green Computer to Aurender A20 Aurender A20 to Luxman Int Amp via balanced Kimber Cable Silver Hybrid (Silver & copper) Episode Meda D8 Subwoofer
We’re sorry to hear that you’ve been experiencing trouble logging in. If you’d like, I am happy to add our accounts team to the conversation to discuss what we can offer to make up for the subscription period during which you were without Roon.
You appear to have multiple email addresses associated with Roon. I’d first verify that you are attempting to log in with the same email address you have used to sign into Roon Community here, as that will be the email address linked to your active Roon account. If you need to confirm the email address we have on file, you can reach out to me via Private Message by clicking the envelope icon hovering over my username here.
If you’re still having issues after having verified the email address is the right one, then try a different browser, as the URL redirect is likely failing due to browser settings. I also recommend testing without any adblock extensions temporarily.
Checking on to see if you saw my previous response above. We want to verify you’ve been able to log in to Roon and have resolved the dual account issue before this thread auto-closes. Please let us know if we can further assist.