Trouble with Roon Arc Asus RT-AC3100

[Paul_Brackell]

Roon Core Machine - Sonictransport - i9 - 2TB

Networking Gear & Setup Details

Roon core (sonic transport connected directly to Asus router.
Asus router connected to Xfinity XB6-A.
I believe the xfinity is in bridge mode

Connected Audio Devices

Description of Issue

Trouble getting Roon Arc to work.
Have manually configured the port forwarding settings and set sonic transport to static IP.
Here is the error message in Roon, would appreciate some pointers to try:

{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“67.177.149.38”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.1”,“found_upnp”:true,“error”:“<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/\” s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/\“><s:Body><s:Fault>s:ClientUPnPError<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">718ConflictInMappingEntry</s:Fault></s:Body></s:Envelope>”}
}

Thanks you for your support.

Best Regards,

Paul

[Paul_Brackell]

Hi

I set up my router manually but couldn’t connect.
I called my ISP and they put the modem in Bridge Mode.

This solved the issue and now Roon Arc is connected.

Thanks to the community for their previous posts which help me track down the issue and fix it.

[Wes]

Enjoy the music!