Troubleshooting remote connection issue (ref#X85QH0)

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Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

What is the operating system of your Roon Server host machine?

· *Windows*

Select any of the following components that are present in your local network setup

· *Antivirus* *software *installed on RoonServer _or _Roon Remotes

Describe the issue

How do I get a connection from a remote?

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Hi @Arjen_Moree,

Thanks for taking the time to write in, and welcome to the community! Sorry to hear you’re having issues connecting to your Roon Server.

This would be the first place I’d investigate. I would make sure Roon is listed as a proper expectation in both your windows firewall as well as any additional antivirus software. You can learn more about how to do this here:

You can also test this by temporarily disabling your windows firewall and seeing if you’re able to connect. :+1:

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Hallo Benjamin,

Als ik de firewall voor het openbaar netwerk inderdaad uitzet, dan krijg ik met de remote wel verbinding met de roon-server. Welke instellingen moet ik dan doen?

Groet, Arjen

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Lees het artikel dat @benjamin in zijn antwoord citeerde

1 Like
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Dank, Geoff. Het is gelukt en het werkt weer.

Groet, Arjen

1 Like
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Veel luisterplezier @Arjen_Moree! :notes: :drum:

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