-The app on my iPhone 8 is sluggish. It often hangs and crashes when searching for artists, albums. etc. It’s also extremely disappointing that the app is not supported for my iPad (because it can only go up to iOS 10).
There are major delays whenever I hit pause or play. Often times it takes 2-3 seconds, and sometimes it hangs for a long time before playing, pausing or stopping. The BluOS app works flawlessly on both my iPhone and iPad. It’s extremely stable, and there are no delays. I wish this was the case for Roon, because it has the added features I really want (search across library and streaming services, ability to see all tagged album artwork–including inserts).
-The first track of any album from my library has the first second cut off. I noticed someone else had this problem, and it went away after they switched to a wired connection. That hasn’t made a difference for me.
Your mac is one model below the minimum spec required for a useable Roon experience.
How big is your library? Is it still being analysed (under settings Library) A large or new library will take some time to be analysed…the older and slower your computer the longer this will take.
I rebooted, reinstalled the Core, added a controller to the iMac (where it was easier to configure the settings, since I’m limited to the smaller iPhone screen). This improved things dramatically. The iPhone app was no longer sluggish, and there was no delay when pausing and playing. However, it was still chopping off the beginning of Track 1 from albums in my library. Not quite as much, but still a split second, or so.
I have yet to try playing to the System Output, but I’ll give that a shot.
Firmware is up to date on the Bluesound.
Does it matter if the model is below requirement when all of the specs aren’t? I upgraded the machine myself, installing a 2 TB SSD. It’s 2.5 GhZ, i5, with 16 GB RAM.
I was using iTunes with ALAC files for years, but got fed up with the way iTunes kept messing with the metadata of my library. So, I’m starting from scratch with all FLAC files (and this is the only folder I have Roon pointed to). Right now, it’s only 10-20 GB. Not sure when/if the library stopped analysing.
The OS and Music are on the SSD, but I figured that shouldn’t matter since they’re taking up such a small percentage of the 2 TB. The model is too old for external SSD’s, so I decided to keep it all internal.
Definitely let us know how that goes! Knowing how things perform in this configuration will help us better understand where this behavior is stemming from.
Also, we recently released Build 416 of Roon. If you haven’t already I’d definitely recommend updating Roon to the latest release.
@support I can now confirm that the delay is only happening when I send audio to the Bluesound Node 2i. If I send it from the iPhone app to source (the iPhone), there is no delay. On the MacOS, same deal. No delay played through my iMac, but there is one if I use that controller to send to the Bluesound. This is the only thing holding me back from committing to Roon. I hope we can find a solution.
Thanks for sharing the signal path here. Things seem okay based on the signal path, so here’s what I’d like to do moving forward:
We’ve confirmed that this only occurs with the Bluesound zone, so I’m hoping we can gather some diagnostics so the tech team can review them.
First, reproduce this issue and make a note of the time the issue occurs.
After you’ve reproduced, send us that timestamp so I can enable diagnostics on your account. Along with the timestamps, please also send us the BlueOS logs. You can send these logs by doing the following:
Open the “BluOS Controller” application on your computer and then select the device we are troubleshooting as the current zone.
Along the left side of the app, you should see along the bottom “Settings” and “Help”. Click on “Help”, click on “Diagnostics”. then click on the “More” button.
You should then be looking at your Bluesound logs. Select all of the text that is shown in that window by hitting “CRTL” + “A” on your keyboard, and paste it into a text file using something like the “Notepad” application.
Save the file as “francis_carneybluesoundlogs.txt”
Hey @Francis_Carney, thanks so much for sending us your BlueOS logs over email! I passed them off to Dylan. Did you make note of what time it was when you reproduced the issue?
Thanks for reaching out again! I have the BlueOS logs that you sent over to Kevin and I’ve updated your ticket in our internal tracker so our team can review them. Since it’s been a while, I just want to confirm that the following is still true:
The first couple seconds of a track are cut off when playing to the Node 2i. Outside of this, the Node plays without errors. This doesn’t happen on other endpoints (like System Output)
The Core is as follows: 2011 iMac / MacOS 10.13.6 / i5 2.50 Ghz / 2 TB internal SSD
Both the Core and Node are connected to an AT&T provided router directly via Ethernet
