Unable to access iTunes Media folder through SMB [Solved - Corrected Network File Path]

[James_O_Neill]

Hi Norris,

Here is the get info pane for the OWC HD. It has sharing & permissions info.

[James_O_Neill]

Hi Norris,

I have a 8TB G-Raid drive that I use for a mirrior back up. Would you like to see if I can point the media file on this drive & find a network path to connect to Roon?

Let me know.

Thanks.

Jim

[noris]

Hello @James_O_Neill,

It seems that you have forgotten to include the space in between the folder name in the previous screenshot you have posted (copied below):

.

Furthermore, I just noticed that the folder that you have shared on your network is “Itunes Music” while the folder you are attempting to add to Roon is “Itunes Media”, can you confirm which folder you are indeed attempting to add and make sure that the folder sharing settings for that folder is turned on as previously described?

I would take a look at that before attempting to point Roon to the RAID drive.

Thanks,
Noris

[James_O_Neill]

Hi Noris,

And then there was happiness…

First, “thank you” for your persistence and patience.

Some how my Media folder is placed into a folder called Itunes Music. (see root directory tree screen shot below) Once I ID the correct folder for the drive to ID, the path connected and pulled down the files in a watched Itunes Folder.

Thank you again for your assistance. I always learn a thing or two in problem resolution. While I’ ve only had a couple of issues as a Roon license holder, customer support has always patiently hepled resolve them. For that I can only say thank you!

Jim

[James_O_Neill]

Hi Martin,

Thank you again for your assistance. It’s all in the file name as I discovered! details below.

I always learn a thing or two in Roon problem resolution. While I’ ve only had a couple of issues as a Roon license holder, kindly forum IT experts like yourself & Roon customer support have always patiently hepled resolve them. For that I can only say thank you!

Regards,

Jim

[noris]

Hello @James_O_Neill,

Glad that we were able to get to the bottom of the issue and appreciate the kind words! If you have any other issues, don’t hesitate to reach out to us, otherwise I wish you a wonderful day and a happy listening experience!

Thanks,
Noris