Unable to access Roon after moving to Texas with new internet account (ref#LV8C41)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I moved to Texas and now have a new internet account. My computer is signed in on the network but I am unable to access Roon. When I look up how to do things on your help search I get confused. I really need to speak with a live person or have a live Chat.

Tell us about your home network

· WiFi 7 router through Spectrum

2

Hi @dcescolini,

Fellow user here, Roon support don’t do telephone / live chat support, all support is via the forum.

They will be along once your ticket reachs the the top of their queue, in the meantime could you answer these questions …

  • What device is Running Roon Server?
  • Can you see it on your network? (I suggest using Fing network scanner app to check this).
  • If it is listed are your Roon Remotes on the same sub-net as the Roon Server?
3

Hi @dcescolini ,

Thanks for writing in! @Carl is correct - you’re in the right spot for support here.

From your admin, it looks like both your Roon Server and Roon remote were active and online recently, are you having issues logging into your Roon account?

As a first step, could you please try to log into your Roon account page? Is that something you can do?

https://account.roon.app

If the trouble is logging into the Roon software, it is worth noting that the process involves logging in via a web browser. The pop-up might be blocked by the default browser, depending on your settings. In that case, there are a few things that can help:

  • Rebooting your Roon Server

  • Clearing the default browser’s cache and cookies

  • Temporarily changing your default browser

  • Checking to ensure that you don’t have popup or cookie blockers preventing the redirect

We’ll be monitoring for your reply, thank you!

4

I am able to log into my account. What am supposed to do once in the app?

5

Hi @dcescolini,

It appears you may be running an outdated version of Roon - see if downloading the latest version helps. You can do so here:

Thank you!

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