Unable to access Roon ARC via router (ref#FYD59T)

Support
1

Network Setup

· My only router was provided by my ISP

ARC Status

· ARC is *Not Ready*

Roon Error Code

· None of these are listed. It simply says "TIMEDOUT" or similar.

System or third-party *firewalls *or *antivirus software* can sometimes block RoonServer from reaching ARC.

·
Try adding RoonServer and its associated processes to the whitelist of any firewalls or antivirus software you have installed, including the Windows system firewall, if applicable.
[You can learn more about firewall exceptions with Roon here.](https://help.roonlabs.com/portal/en/kb/articles/firewall)

Has the status in Roon -> Settings -> ARC changed after adding exceptions in your firewalls and antivirus software for Roon?
ARC is still *Not Ready*

Don't give up yet.

· I'm stuck. I'd like to create a post to ask Roon Community for help.

Describe the issue

I am not a technical expert, but I cannot access ARC via my router.

Describe your network setup

I amgetting the following error message:

2

Good day @Jacob_Roebers !

I hope you’re doing well.

Thanks for sharing your issue here.

Can you please go to the Settings of Roon → Roon ARC and test port forwarding there and share to us a screenshot like this:

The other question would be: Have you tried to set up manual port forwarding on your router or enabling upnp ?

Looking forward to your reply.

Regards.

3

Hi @Jacob_Roebers,

If you have only a single router in your setup, then your internet service provider may have Carrier-Grade Network Address Translation (CG-NAT) in place. CG-NAT prevents port forwarding from connecting.

You can either:

  1. reach out to your internet service provider and request a dedicated external IP address

  2. install Tailscale as an alternative.

Here’s a guide to setup Tailscale:

Please let us know if we can clarify further.

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