Unable to access Roon Nucleus server (ref#DGFNYF)

[Pedro_Miguel_Lizardo]

What’s happening?

· My Roon software won't start up

How can we help?

· I'm having trouble with my Nucleus hardware

Other options

· My Roon software won't start up

Describe the issue

Cannot access my Roon nucleus server

Describe your network setup

Hawaiana módem, English Electric Switch

[vadim]

Hello @Pedro_Miguel_Lizardo,

Thank you for reaching Roon support.

I have gone ahead and enabled diagnostics mode for your account and what this action will do is next time your Roon Server is active, a set of logs will automatically be generated and uploaded to our servers for analysis.

For some reason it is not reaching our servers, even after I tried re-enabling diagnostics on your account. I also ran a quick test and I was able to submit a similar report from my setup here, so something else is going on.

So we can move forward, I was hoping for now you could use the directions found here and send them to our Logs Uploader Service and let us know after, thanks!

As a next step, lets reset the network settings on the Nucleus. Steps to follow below:

1. Connect the Nucleus to a monitor or TV via HDMI.
2. Connect a USB keyboard to the Nucleus.
3. Power on the Nucleus and let it boot.
4. Press ENTER
5. Type resetnetwork
6. Press ENTER
7. Take a photo of what are you seeing on the screen and upload it here.

Let me know if you’re able to connect afterward. Thanks!