Unable to Access Tidal/Not Sure About Quobuz

Support
1

Roon Core Machine

Nucleus cabled to QNAP+Bel Canto Streamers

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

  • Local QNAP based library access is fine.
  • Live Radio Access is fine so I’m connected to the outside world.
  • Album art of Tidal based track shows up upon search but Play message is Unexpected Error: Too Many Failures.

I’m all paid up wit Tidal. Any ideas??

2

Hey @michael_maharam,

Thanks for letting us know of the issue you ran into — we’re really sorry :pensive:

Can you play the same track directly from TIDAL?

Would you be able to change your Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS?

3

Hi Rebeka and thank you for the quick response.

I’m not sure how to interpret your question regarding the “same song”. When I search a song that is not in my library, the album art appears on the interface, but the song cannot be played.

It seems that access to streaming is intermittently successful…sometimes briefly possible followed by the standard warning messages, and sometimes not at all possible, with the same messages. We have a fiber line here and live radio is perfect, as is access to NAS based music. It seems that this is an issue you are aware of…please clarify. I am checking with my IT tech to see about your ISP question.

Thanks…

Michael