Unable to access Tidal playlists and local music library (ref#NOL21P)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

Do you have an approximate timestamp of when the issue last occurred?

· May 9, 2026, 10 a.m.

What are the make and model of the affected audio device(s) and the connection type?

· LAN, RoPiee

Describe the issue

As of today, I can't access my playlists on Tidal or my local music library. Everything was working fine yesterday. Tidal is connected, and all my playlists appear in the Tidal app. Nothing has changed in the meantime. This is unacceptable. How can this be fixed?

Describe your network setup

Connection via LAN to a FritzBox.

2

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· Once again, none of the Ronn clients can connect to the Roon server, even though the Docker container is running on the QNAP NAS, Tidal is connected, and the music library is set up. This makes Ronn unusable—this needs to be fixed!

Tell us about your home network

· FritzBox, Lan

3

After updating the Ropiees, the problem described has been resolved.

4

Hello @eydi18_roon,

Thank you for following up and letting us know! I completely understand how frustrating it is when your system suddenly becomes unresponsive overnight, but I am very glad to hear that updating your RoPieee endpoints resolved the issue and got everything communicating smoothly again.

Since you are back up and running, I will go ahead and close this thread. If you run into any more hiccups with your QNAP Docker setup or your endpoints in the future, please don’t hesitate to open a new topic—we are always here to help.

Happy listening!