Unable to add network share in Roon App (ref#B124J7)

[TKelley (Tim Kelley)]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I'm having problems in the Roon App adding my network share.
I go to Settings, then Storage, then Add Folder, Then Add network share. I don't know the syntax for entering the name of my NAS. All of my music is stored on my NAS. The name of my NAS is NAS3B1AF1. I tried \\NAS3B1AF1 and that didn't work.
I also tried \\NAS3B1AF1 and that didn't work. I get an error message "There was an Unexpected error: UnexpectedError.

Tell us about your home network

· TP-LINK MESH SYSTEM (works fine)

[vadim]

Hello @TKelley

The UnexpectedError usually means Roon can’t find the exact location you are pointing to. When adding a network share, Roon needs the complete “address” of the specific folder where your music lives, not just the name of the NAS itself.

To build the correct path, you need two things:

1. The IP Address or Hostname of your NAS

• Hostname: This is the “nickname” of your NAS on the network. NAS3B1AF1 looks like a default hostname. While hostnames can work, they sometimes fail to resolve on home networks.
• IP Address (Recommended): This is the numerical address your TP-Link router assigns to the NAS (it usually looks something like 192.168.0.50 or 10.0.0.25). We highly recommend using the IP address, as it is much more reliable. You can easily find the IP address of your NAS by looking at the “Connected Devices” or “Clients” list inside your TP-Link router app.

2. The Shared Folder Name You cannot just connect Roon to the “root” or main entry of the NAS. You must tell Roon exactly which folder holds your music. Common default folder names on NAS drives are Music, Multimedia, Public, or Media.

How to put it together: Once you have the IP address and the folder name, you combine them using this syntax: smb://[IP Address]/[Folder Name]

For example, if your NAS IP address is 192.168.0.50 and your music is in a folder called Music, you would type exactly this into Roon: smb://192.168.0.50/Music

(You can also use the Windows-style format: \\192.168.0.50\Music)

Next Steps:

1. Find the IP address of your NAS using your TP-Link app.
2. Verify the exact name of the folder storing your music.
3. Enter the combined path into Roon.
4. If your NAS requires a username and password to access that folder, make sure to enter those credentials in Roon as well.

Give that a try using the IP address, and let us know if it connects!