Unable to connect or play using Roon on build 1582 (ref#BYT77T)

Support
1

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· 2.56(build 1582)

Tell us about your home network

· Araknis router and switches

2

Hi @mlopez,

Thanks for writing in and for sharing your report!

Based on your account information, we’re not seeing any devices tied to your account, nor an active Roon subscription tied to the email address.

Can you confirm you’re logged into the correct account?

This is also quite an outdated version of Roon - I’d first head to our website and download the latest version of Roon to ensure you’re properly updated:

We’ll be monitoring for your reply and results, thank you!

3

Hi @mlopez,

Just checking in on this, have you had a chance to confirm you’re logged into the correct account and update to the latest Roon release from our downloads page? Let us know what you found and we’ll take it from there, thanks.

5

Hello @mlopez ,

We have not heard back from you, so we will go ahead and close this thread. If you need further assistance, please submit a new support request and specify that the issue be reopened. Thank you.