Unable to Connect (ref#PFDHQH)

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Trouble creating or restoring backups

Tell us what's going on

· Nao esta conectando

Tell us about your home network

· Aparelho musica

Hi @Reinaldo_Noronha,

Thank you for your post.

We’ll require a little bit more information in order to take action here.

Our diagnostic servers show that Roon Server might be hosted on a Windows machine. Are you able to access Roon on that particular computer, or is it all your devices that can’t connect?

Please first ensure that you’ve added Roon to the safelist for any firewalls:

Our diagnostic servers also indicate that your server might have multiple network interfaces available. If you have two networks or subnetworks set up in this space, you’ll need to ensure all your Roon devices are connected to the same subnet. Here’s a guide for how to check:

Please share a screenshot of what you encounter when you open Roon on your PC (or any remote).

Thank you!

We’re going to close this thread due to lack of response, but please reach out here and select the relevant prompt and we’ll reactivate it.