Unable to connect Roon remotes to core (ref#K8DL7A)

Support
1

Affected Product

Roon

Roon Issue Category

Description of Issue

My Roon remotes suddenly could not connect to the core. “Are you online. Please check your internet connection and try again”. Any updates that could have caused this?

Roon Core Platform

Windows

Roon Core Specifications

NUC

Connected Audio Devices

USB - CXN v2 & iFi Zen Stream

Home Network Details

Ethernet

4

Hey @ALDEN_CHRISTIAN_BASB,

Ben with the support team here, thanks for taking the time to write in!

After reviewing your account, I see your core and remote devices were both online and active recently. Are you still having issues logging in?

I’ll be on standby for your reply. Thanks! :+1: