Unable to Connect to Nucleus+ (ref#WHHU86)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I can't connect Nucleus+

Tell us about your home network

· Modem UniFi, no VPN

2

according to this shot you have 100% available of 227 GB on your system drive

You have NO DATABASE ? or a VERY small one ?

That shot says the server is running 0 minutes you need to let the Nucleus start up before screen shots ?

ODD . Try a complete unplug/wait/restart

Need more info

3

Hi Mike_O_Neill,

Thanks for your message. I’ll give it a try tomorrow when I’m back in the showroom.

4

Hi @Aleksandar_M,

Thanks for writing in! Based on your account and description, it sounds like you may be a Roon Dealer. If so, we have a dedicated support channel just for dealers at dealersupport@roonlabs.com.

Send your report there and we’ll be on the lookout for it. Thanks!