Unable to connect to Nucleus; stuck on "Waiting for Your Roon Server..." (ref#WVYYXV)

[Chris34 (Chris Batty)]

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· I can't turn on Roon Server, I need help.

Describe the issue

Cannot connect to Nucleus. All I get is the "Waiting for Your Roon Server..."

Describe your network setup

Ethernet to Nucleus. Same as for the last 3(?) years.

[Wade_Oram]

Can you connect a monitor or a TV to your Nucleus using HDMI? If so what do you see after the Nucleus has powered on? You might like to take a photo and post it here.

Also, if you look at the list of connected devices in your router’s web admin pages, do you see your Nucleus listed?

[Chris34 (Chris Batty)]

The HDMI shows nothing and Roon does not show in the list of connected devices.
Thanks for your advice.

[noris]

Hi @Chris34 ,

Thanks for reaching out. Since there is no HDMI output from the Nucleus, there is likely a boot issue with the Nucleus potentially due to the motherboard. Please complete the below form to get in touch with our RMA department for next steps:

https://account.roon.app/en/contact/nucleus-troubleshooting/

Thank you!