Unable to connect to Roon after multiple restarts of Roon Server and network router (ref#ADPP4A)

[Tony_Wu]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see something else

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· *Mesh networks*

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· None of the above

Describe the issue

Still unable to connect to roon after multiple restart of roon server, network router, reinstall roon apps..

Describe your network setup

from Window 11 (and andriod) to Roon Nucleus via Asus Zenwifi AX mini

[daniel]

Hi @Tony_Wu,
Thanks for reaching out to us about this issue. Are you able to access your Nucleus’ web admin page? If you can please share a screenshot of it with us. Also can you ensure that your Windows 11 remote is on the same subnet as your Nucleus?

[Tony_Wu]

Hi Daniel,

Thanks for your reply.

No, i wasn’t able to log on to Roon server with either browser or app, therefore cannot get into Web admin page too. It was working fine for a year, and i have not made any change to network setting… For some reason, Roon server just stopped being visible to network.

I have also tried wire roon nucleus directly to router (bypass hubs) via ethernet cable, but still no success. Let me know if you have other suggestions?

Thanks!
Tony

[noris]

Hello @Tony_Wu ,

Thanks for the information. I am looking over your account diagnostic but it appears that your Nucleus hasn’t been seen for several weeks at this point. Are you able to connect an HDMI cable from the Nucleus to a TV and try to turn it on? Does it properly display the diagnostic screen?