Unable to connect to Roon Core on QNAP after update (ref#U5WBSS)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· Roon on a *NAS* (Synology, QNAP, ASUSTOR)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

I was prompted this morning that an update was available. I clicked to do the update and since then I have been unable to connect to my roon core (QNAP).

Describe your network setup

QNap is connected by ethernet cable to BT Smart Hub 2

2

Hello @David_Hayes1 and welcome to the forum.

The Roon Server package no longer works, please switch to the official Docker image to run Roon Server on your NAS. See also:

3

Hello @David_Hayes1

BlackJack has provided the correct solution. The native Roon Server package for QNAP is deprecated and no longer functional following the latest update.

You need to migrate your installation to a Docker container using QNAP Container Station. Please follow the official guide linked above to deploy the new server.

Provide an update once your Docker container is running or if you encounter any errors during the configuration process.