Core Machine (Operating system/System info/Roon build number)
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Description Of Issue
It is connected to network but the Client finds the Nucleus and then immediately disconnects.
I can ping it. It shows up on the switch as connected, but your client software is unable to connect.
I did a hard reset. Can you do a factory reset on the device. Please advise. Is their a number I can call support?
Outlaw
December 20, 2019, 10:14pm
2
Like most networked devices, Nucleus defaults to DHCP for the configuration of its network interface. Using a static IP for Nucleus is often not required and not recommended
Is it possible to log into the Nucleus admin web page?
dylan
December 22, 2019, 2:35am
5
Hi @Steven_Haines ,
Can you access the Nucleus Web Administration Interface ? Can you share a screenshot of this?
Can you confirm that the remote devices are also fully up to date?
system
December 21, 2020, 2:43am
6
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