Unable to connect to Roon Server after multiple reboots (ref#C15QQ4)

Support
1

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· I can't turn on Roon Server, I need help.

Describe the issue

Roon server is not running after multiple reboots. It is set up as a start-up app. Cannot connect from any device

Describe your network setup

Comcast modem, ASUS RT-AX88U router and RP-AC1900 extender

2

Hi @Monsterrollie,

Thanks for writing in and sharing your report - it’s good to see you on the community again!

Sorry to hear about your connectivity issues! Based on your account admin, it looks like your Roon Server may be connecting to another subnet within your local network, which could be preventing it from being discoverable from your Roon remote.

If you bypass the extender and get a direct ethernet connection from your server to your router, does the same issue occur?

It may be good to reboot your router and see if that clears any issues up as well. Let us know the results! :raised_hands:

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Hello Benjamin,
Sorry for the delay, I have rebooted router and modem multiple times with the same result. I am using an ethernet connection from the server to the router. I do not understand what has happened. The setup has been stable for years and now all of a sudden it does not connect???

4

What happens if you click on the “Select a different Roon Server” link?

5

Hello @Monsterrollie,

Thank you for the update.

Please let us know if you see the server under the “Select a different Roon Server” as mentioned by @Geoff_Coupe

Based on the diagnostic data enabled on your account, it appears that the Roon Server was last active more than six days ago. We haven’t received any activity traces since then.

05/14 11:31:27 Info: Starting RoonServer v2.51 (build 1534) production on Windows  
05/14 11:31:27 Info: Local time is 5/14/2025 11:31:27 AM, UTC time is 5/14/2025 4:31:27 PM  
05/14 11:31:27 Trace: [roondns] loaded 35 last-known-good entries

Could you kindly confirm whether the Roon Server is currently up and running? Here are a few ways you can check:

  1. System Tray Icon (Windows): Look for the Roon icon near the clock in the bottom-right corner. If it’s running, the icon should be present.
  2. Task Manager (Windows): Press Ctrl+Shift+Esc to open Task Manager and look for RoonServer.exe under the Processes tab.
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Hi @Monsterrollie,

Some time has passed since we’ve heard from you on this thread. Taking a look at available diagnostics associated with your account, we also can’t confirm if you’ve successfully used your RoonServer recently (the machine seems to have been offline since your last post).

We’re very eager to assist here and fully resolve this issue for you. Please let us know if you’ve had a chance to review the suggestions posted above by our moderators and my colleague @vadim. We’ll look for your response and follow up from there. Thanks!

Take note that if this thread doesn’t receive a response, it will auto-close after a few days.

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Hello and apologies, I have been offline due to travel. This issue is not resolved. When I click on the Roon app, it launches and the icon appears in the system tray. Task manager also shows that it is running however the server does not start. When clicking on the option to connect to a different Roon server, I selected “find my Roon server” and it just keeps looking, no result.
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