Unable to connect to Roon Server post 2.65 update announcement (ref#7UFHVS)

Support
1

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· Roon Server is on, but I'm still having trouble connecting.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I see my Roon Server, but I still can't connect.

When you try to connect, what screen do you see?

· Just the Roon logo

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Hadn't had Roon open in a few weeks. Absolutely no changes to my setup. After today's big announcement about 2.65, I tried to fire up Roon. Unable to find Roon Server. After a reset or two, was able to find the server but not make a connect. It just sits there with the Roon logo.

Describe your network setup

TP-Link Archer AX50 router, Netgear GS105 switch, Nucleus+.

2

Hi @rcaudio,

Thanks for checking that detail. The issue here is that only the Samsung Roon Remote app updated, while your Roon Server on the Nucleus did not.

Please update the server as well, then try connecting again. That should get things back in sync after the 2.65 update.

Let us know what you see after the server update.

3

@alex_h The problem was I couldn’t connect at all to my Nucleus after multiple attempts. I powered it down and rebooted it and it finally came back. I now have 2.65 installed. So this issue can be closed. Thx

4

Hi @rcaudio,

We’re glad to hear a reboot resolved it. We’ll mark this as Solved for now, but please reach out here in a new topic thread if anything comes up and we’ll reactivate the conversation as necessary.