Unable to connect to Roon Server (ref#5BRSQW)

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I can’t connect to roon server

Tell us about your home network

· I have the deco mesh router

Hello @showamp, welcome to the community!

Thank you for reaching out. We can see your Nucleus+ was last online 15 days ago, so it appears it may have gone offline at some point.

Could you please check the following:

  1. Is the Nucleus+ powered on - does the power button on the back glow?
  2. Is the Ethernet cable connected and does the port on the Nucleus+ show a green/amber activity light?
  3. If you have an HDMI cable handy, connect the Nucleus+ to a TV or monitor - what do you see on screen?
This will help us quickly determine whether it is a power, network, or software issue.