Unable to connect with Roon app after update (ref#6MOPH0)

Support
1

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· I can't turn on Roon Server, I need help.

Describe the issue

I can not Connect with Roon app Since a update. Please help!

2

More information will be needed to help, please report which system you are running Roon on and detail your network and endpoints.

3

Samsung Tab Android 15 does not work with roon. I got anAmazon Fire tab and that works perfect.

1 Like
4

Hi @audion1966 ,

Thanks for reaching out. I’ve activated diagnostics mode for your account and what this does is upload a log set to our servers for review. Looking over this log, I do see your Roon Server is crashing unexpectedly with no errors, and the library seems to be small as well. I would suggest trying an operating system reinstall for the ROCK from the Web UI:

If this doesn’t help then you can try to create a Backup and then perform a database + settings reset and restore from the backup. Let us know how this goes!

5

Hi @audion1966,

Diagnostics show recent activity has reached out servers from your ROCK. We wanted to check in to see if the OS reinstall suggested above was effective.

Do you still require assistance here? Keep in mind that threads will close automatically without a response from the OP.

Thanks!

6

By reinstalling Rock the problem did solved. But i don’t know what triggered the Roon server to stop. This happened after the update in the Roon app as requested at that time. I hope this will not occure again with the next update! It was something that I can’t find on the web regarding this issue from other people, so I guess it was just bad luck.

Regards,
Ed Riedijk

Thanks for your information and solution!

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