Unable to Delete Entire Queue in ARC Music Streaming App (ref#NFG0YE)

[David_Markley]

Full form submission

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

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Describe the issue

I am running latest version of ARC, and I cannot delete entire queue. I only see clear upcoming on the top. When I touch the trash icon it clears the upcoming songs in the queue, but it doesn't change to clear all like it does in Roon. Is this a bug that needs to be fixed?

[Menzies]

Tap “clear upcoming” then tap “clear all” that follows it.

Android or iOS

[David_Markley]

Thanks. I know that is how it is supposed to work but my app is not showing clear all after touching clear upcoming. It remains clear upcoming. I am going to try to uninstall and reinstall app.

[Wade_Oram]

I have seen this when some albums are queued while with others everything is OK.

I think that, for me, the issue appears when I queue an album of classical music with just one multi-part work.

[David_Markley]

Thank you for the advice. I deleted and reinstalled the ARC application from my iphone and it is now working properly. Strange, but that resolved the problem.