Unable to enable MacBook Pro as audio device with new Roon Nucleus One (ref#8HY9EA)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I installed a new roon Nucleus One and now I can not enable my MacBook Pro as an audio device to play roon

Tell us about your home network

· Arris Surboard modem, eero 6+ mesh router network, Nord VPN

2

Hey @Louis_Schmukler,

Thanks for writing in! Sorry to hear you’re having issues getting your macbook remote to show as a local audio device.

Before anything else, it looks like you may have multiple active subnets within y our local network which could cause the issues you describe. Can you first confirm all your Roon devices are located on the same subnet?

Here’s more info on this:

Once you’ve confirmed this, and if you’re still having issues, let’s see if adjusting your macOS local network settings may help. Since you’re running macOS, the behavior you’re seeing is consistent with the newer, stricter Local Network permission controls in the recent macOS releases.

Please try the following steps:

  1. Open macOS System Settings → Privacy & Security → Local Network
  2. Make sure Roon and Roon Server are both enabled
  3. Even if they are already enabled, please toggle them off and back on
  4. Fully quit Roon Server from the macOS menu bar / task bar
  5. Reboot your Mac
  6. After reboot, launch Roon again and check if the devices is avaliable again.

Once these permissions are refreshed and the system restarted, your audio devices should reappear.

Please let us know if the issue persists after these steps, and we’ll continue from there. :+1:

3

Hey @Louis_Schmukler,

Following up on our last exchange, have you had a chance to confirm that your Roon devices are all on the same subnet and to refresh the macOS Local Network permissions for Roon and Roon Server? If you are still not seeing the MacBook Pro as a local audio device, please let us know what you found after those checks and we can take it from there. Please reply with any updates or questions.

Please note, if we don’t hear back from you this thread may close automatically soon. If the thread auto-closes and you need further assistance, please submit a reopen support request via the technical support help form below and specify that the issue should be reopened. Thank you.

4

My devices are working with my new Nucleus One