· None of the above quite fits
· None of these quite match
· I uninstalled Room from my Mac because I was having trouble switching the server over to the Nucleus One. Now that I am reinstalling Roon I still can't find the Nucleus. Is it because I have the Nucleus hooked right into the modem and not the router?
· Nighthawk CM3000
Possibly.
The Nucleus should be connected (possibly via one or more Ethernet switches) to the same router as the Roon Endpoint and Client devices - e.g. your MAC - irrespective of whether these devices are connected by wired Ethernet or WiFi.
Quite often, the ‘Modems’ supplied by an ISP are actually Modem/Routers (typically if they have more than one LAN port). In this case, if another router is used and connected to the ‘Modem’, then all other devices should be connected to the router and not the modem.
If you connect additional devices to the Modem/Router supplied by the ISP, then they will be in a separate subnet to the devices connected to the router and thus unreachable from those devices unless firewall rules and/or routes have been configured to expressly allow access.
In any event, Roon requires all devices (server, clients and endpoints) to be in the same subnet and, whilst other network configurations can be made to work, they are not supported and should not be entertained unless you are really comfortable with intermediate to advanced network administration.
Thanks for taking the time to write in! @Wade_Oram is spot on correct with the above info.
In addition to ensuring your Roon devices are all on the same local subnet, I’d also confirm you’re running the latest version of Roon across your devices. From your account admin, it looks like you’re running a slightly outdated version of Roon on your Mac - the easiest way to update without being able to access your server would be to download and install the latest version of Roon from our website:
We’re not seeing the Nucleus within your account admin, so there could be some network blockage to our upstream servers with your current setup. Let us know how the direct connection to your primary router goes.
Thank you! 