Unable to find Nucleus One on network for downloading high resolution files (ref#YCX0E6)

Support Nucleus Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

I bought a new desk top computer. Roon is working. But I cannot find nucleus one on my chrome on network so that I can download high resolution files to my internal storage .

Describe your network setup

I’m using a Lenovo desk too with 8 mb of ram and 1/2 TB of storage

2

Hello @Lewis_Steinfeld ,

Welcome to the forum and thanks for reaching out.

I am looking over your account diagnostics and it looks like there is a Nucleus being detected, but not set up at the following local IP address: 10.0.0.99

If you open a web browser and try to navigate to this address are you able to properly access the Web UI?

3

I can get to the UI but didn’t know what to do from there.

4

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.

6

Hi @Lewis_Steinfeld ,

I have re-opened your case here as per your private message that the issue is not resolved yet. Please let us know once you are back at the Nucelus and are ready to proceed with troubleshooting.

The general process is to navigate to Roon Settings → General, then disconnect from the laptop, and then select the Nucleus One from the list. If you are having any issues with the steps, please share a few screenshots of where you have difficulties in the process so we can properly advise. Thanks!