What is the operating system of your Roon Server host machine?
· Windows
What kind of device are you using to perform the login?
· Windows
Where are you trying to login?
· I can't log into Roon
Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?
· No
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I am able to switch to the diffrent device
Are you still facing the issue on the different device
· No, the issue remains the same
Record the timestamp
· It is 10:27 EST
Describe the issue
My old credit card on file expired when Roon was trying to bill me so I went in and manually paid and updated my credit card information. I show the receipt that I paid for the renewal but I am unable to launch Roon
Describe your network setup
I have spectrum fiber internet, with a spectrum router goinh to my Netgear mesh router.
Thank you for reaching out, and thank you for updating your payment information!
When a subscription temporarily lapses and is then manually renewed, your local Roon Server often holds onto the cached “expired” status instead of immediately recognizing the new payment. To fix this, we simply need to force your local system to ping our licensing servers for an updated status.
You can resolve this by doing a quick re-log of your account:
Open the Roon app on your Windows machine.
If you are stuck on an “Expired” or authorization screen, look for the option to Log Out or Disconnect.
Once you are completely logged out and back at the main Roon login screen, enter your account email and password to log in again.
Logging in fresh will pull your newly updated and active license status from our servers, and you should be able to launch and use Roon normally right away.
Please let us know if you run into any trouble getting logged back in!
Wanted to follow up on this. Were you able to log out of the Windows Roon app and sign back in so it could refresh the updated license status from our servers? If you were stuck on the expired or authorization screen, that fresh login is the step we mentioned to clear the cached subscription state. Let us know what you see, thanks.