"Unable to Locate Nucleus+ Server for Music Playback" (ref#MBQFEP)

Support Nucleus Support
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Full form submission

What’s happening?

I'm having trouble connecting to Roon

What type of connection issue?

Sometimes I can connect, sometimes I can't

I can't find my nucleus+ server to listen to music

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Welcome, @vanhoa_do!

It will help if you add, please, the version of Roon which you are using and the platform (Mac, iPad etc) and operating system…

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Are you sure that your smartphone is in the same subnet as your Nucleus+?

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I am using roon 1382 software, roon server uses windows operating system!

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Sorry, but can you clarify: do you have a Nucleus+ (running Roon Server) as well as the Roon Server running on your Windows PC?

And please answer my question about subnets.

I see that someone has marked @Mark_Sealey’s post as the solution, which means that the Support request is considered closed and solved, and the Support team will not look at your issue.

I don’t think that your issue has been solved, so I’ve removed the Solution flag.

1 Like
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Hello @vanhoa_do ,

I am marking your case here as solved since as per your other thread we have determined that your Nucleus needs to be sent in for RMA (no HDMI output).

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